Do you charge a fee for your services?

In many cases, no. Most of our partner suppliers — including hotels, cruise lines, and tour providers — compensate us directly for arranging your travel, so your only cost is the $125 consulting deposit to begin. For reservations with suppliers outside our preferred network, an additional service fee applies: 5% of the booking total or $100 per request, whichever is greater.

What does the consulting deposit cover?

Your deposit secures our time, expertise, and research in curating a personalized proposal. Even if your travel plans change, the care and effort invested in tailoring your trip is reflected in this fee.

Do you book airfare?

Yes. We arrange flights as part of your complete itinerary, including premium cabins, upgrades, and connections.

What types of travel do you specialize in?

We specialize in luxury and concierge-level experiences, including suite-level cruises, exclusive Adventures by Disney, high-end family vacations, and private getaways. We also handle group travel and tailored itineraries.

What if something goes wrong during my trip?

From the moment you depart until you arrive home, our team is available 24/7 by phone, text, or email. If issues arise, we work in the background to resolve them quickly, so you can stay focused on enjoying your journey.

Can you help with dining, excursions, and activities?

Absolutely. We handle every detail — from restaurant reservations and private tours to curated cultural experiences and behind-the-scenes access.

Why should I use Castles & Caviar instead of booking online?

We provide concierge-level care, insider access, and peace of mind that online booking sites cannot match. With us, every detail is arranged seamlessly, and you’ll always have a trusted partner to call if plans change.

Do you offer travel insurance?

Yes, we can connect you with trusted travel insurance providers to protect your trip and potentially cover nonrefundable fees.

Still have questions..?

We’d love to hear from you. Contact us anytime, and we’ll be happy to provide the clarity and guidance you need to start planning your journey.